Account Manager (North America)

Position Title: Account Manager

Location: North America (remote)

Important to note:

• As part of Riskline’s policies, we do not provide feedback on the application process.
• Riskline does not provide visa/residence sponsorship.
• The chosen candidate will be offered a full-time, indefinite, self-employed consultant agreement.

The Account Manager role:

As an Account Manager, your primary responsibility is to work closely with our customers to maximize the value that they are getting out of Riskline. You are driven to understand a partner's business goals, dig deep into their solution, and provide insight and recommendations to help them achieve success.

Responsibilities

You are responsible for driving high levels of partner satisfaction, expansion, and long-term partner retention among your set of partner accounts, all based in North America. You’ll achieve this by being knowledgeable about your accounts’ business and industries, actively engaging with partners on both a proactive and reactive basis, and working cross-functionally with internal stakeholders to champion on behalf of our partners.

Regular activities include:

• Ongoing relationship management for your group of partners to drive overall health, expansion, product adoption, retention, and loyalty
• Continuously demonstrating the value of Riskline through written communication and verbal check-ins
• Understanding the client's business needs and goals and monitoring partners’ business results, identifying opportunities/risks, making recommendations for improvements, providing strategic consultation and best practices
• Ensure customer satisfaction, find mutual understanding and create win-win partnerships
• Communicating and championing for partner concerns, priorities, and feedback to internal stakeholders
• Works with Sales, Product and other internal departments to ensure that renewals and potential new revenue opportunities are actioned.

The right person for this role:

You’re a great fit for this role if you love making new connections, you’re passionate about travel and the industry, and want to have a direct impact on how travellers benefit from our products and solutions.

Required knowledge and experience:

• 3-5 years of experience in Account Management Experience (travel or SAAS experience preferable).
• Demonstrated track record of maintaining and growing strong client relationships
• Experienced with B2B accounts and reseller relationships (preferred, but not essential)
• Experienced with Salesforce (preferred, but not essential)
• Advanced Microsoft Office Suite skills (Excel and Powerpoint) and Google Suite

Your profile:

• A people person, with strong communication, presentation and influencing skills
• A self-motivated and goal-oriented person who excels in working independently yet collaboratively across different teams
• An out-of-the-box thinker, with excellent analytical, problems solving and troubleshooting skills
• Located in North America, with work permission in your country of residence
• Fluent in English (second language nice to have)
• Able to travel domestically and internationally as required

ABOUT RISKLINE:

Every day at Riskline our team provides vital updates and data to help millions of travellers around the world be informed and stay safe. We offer a suite of information products that keep our business customers updated with risk alerts, COVID restrictions and rules, destination risk assessments, city safety reports and much more.

Our truly international team of politics nerds, travel lovers, tech wizards and news junkies is dedicated to providing the best travel risk intelligence in the world. We pride ourselves on being smart, curious, open to new ideas, and dedicated to helping our customers and partners succeed.

We’re unique! Our team is 100% remote, and located all around the world. Our team is spread across 20+ countries and 12 time zones.

More than just a great team, there’s great benefits to working at Riskline. Our team members are on self-employed consultant contracts, but we still offer great benefits including unlimited holiday leave, paid medical and family leave, and technology upgrade bonuses when you’ve been with us for a few years.