ABOUT THE ROLE:
Position Title: Account Manager
Location: Denmark, Hovedstaden Region preferred
Important to note:
-
As part of Riskline’s policies, we do not provide feedback on the application process.
- Riskline does not provide visa/residence sponsorship.
The Account Manager role:
As an Account Manager, your primary responsibility is to work closely with our customers located across Europe, North America, and Australia to maximize the value that they are getting out of Riskline. You are driven to understand clients' business goals, dig deep into their solutions, and provide insight and recommendations to help them achieve success.
In this role, you will be a key member of Riskline's RevOps Department and work closely with our Sales, Customer Success, and Marketing teams.
Responsibilities
You are responsible for driving high levels of partner satisfaction, expansion, and long-term customer retention among your set of client accounts. You’ll achieve this by being knowledgeable about your accounts’ business and industries, actively engaging with partners on both a proactive and reactive basis, and working cross-functionally with internal stakeholders to champion on behalf of our clients.
Regular activities include:
- On-boarding and ongoing relationship management for your group of clients to drive overall health, expansion, product adoption, retention, and loyalty
- Continuously demonstrating the value of Riskline through written communication and verbal check-ins
- Understanding the client's business needs and goals and monitoring clients’ business results, identifying opportunities/risks, making recommendations for improvements, providing strategic consultation and best practices
- Ensure customer satisfaction, find mutual understanding and create win-win partnerships
- Communicating and championing for client concerns, priorities, and feedback to internal stakeholders
- Maintaining all up-to-date information, data and notes for their clients on CRM system.
- Working with the rest of the RevOps department, Product and other internal departments to ensure that renewals and potential new revenue opportunities are actioned.
The right person for this role:
You’re a great fit for this role if you love making new connections, you’re empathetic, service-oriented, and pro-active with a passion for travel and the industry.
Required knowledge and experience:
- 5+ years of experience in Account Management Experience (SaaS or travel industries preferable).
- Demonstrated track record of maintaining and growing strong client relationships
- Experienced with B2B accounts and reseller relationships (preferred)
- Experienced with CRM systems such as Salesforce
- Experienced with Sales and Invoicing systems such as Visma e-conomic (preferred)
- Advanced Microsoft Office Suite skills (Excel and Powerpoint) and Google Suite
Your profile:
- A people person, with strong communication, presentation and influencing skills
- A self-motivated and goal-oriented person who excels in working independently yet collaboratively across different teams
- An out-of-the-box thinker, with excellent analytical, problems solving and troubleshooting skills
- Located in Denmark, Hovedstaden Region preferred
- Fluent to Native in English (second language such as Danish, French, Spanish, or Italian nice to have)
- Able to travel domestically and internationally as required
ABOUT RISKLINE:
Every day at Riskline our team provides vital updates and data to help millions of travelers around the world be informed and stay safe. We offer a suite of information products that keep our business customers updated with risk alerts, entry restrictions and rules, destination risk assessments, city safety reports and much more.
Our truly international team of politics nerds, travel lovers, tech wizards and news junkies is dedicated to providing the best travel risk intelligence in the world. We pride ourselves on being smart, curious, open to new ideas, and dedicated to helping our customers and partners succeed.
